Blog | 11.03.2022

October eXcellerate – Simplify, Streamline, and Secure Your Cloud Contact Center Experience

Our team of experts had a blast talking about the benefits of integrating leading software from Five9 with collaboration tools from Microsoft… along with trusted support from NWN Carousel!

If you joined our October eXcellerate webinar, “Simplify, Streamline and Secure Your Cloud Contact Center” thanks for being there.

If you weren’t able to attend, good news…

Watch Highlight Reel:

Listen to learn more about an enhanced CX Experience that provides a unified, out-of-the-box integration to ensure that back-office experts are easily accessible, so more interactions are resolved the first time.

Learn more about the unique nature of a Cloud Contact Center integration with MS Teams + Five9 including:

  • FCR tied to customer satisfaction & Net Promoter Score  
  • Agent-Expert consultation, the Five9 UC integration with Teams
  • Telephony connect offers a Five9 to Teams cloud-to-cloud integration  
  • Choosing best-of-breed, high performing & scalable solutions 
  • Manage an end-to-end solution & combine apps for a single pane-of-glass