In our work with California state and local government agencies, we operate under a number of contractual agreements that enable state agencies to achieve purchasing convenience, service reliability and significant cost savings. With strong partners such as Hewlett-Packard, Cisco, Samsung, McAfee, Microsoft, Synnex and ImmixGroup (EC America), to name a few, NWN has the ability to provide you flexible, national contract solutions that are easy to use.
Below you will find a complete listing of contracts that include links to the Department of General Services (DGS) website as well as copies of each contract. Here is a quick link to the “Departments with Approved Purchasing Authority” DGS website: Delegated Purchasing Authorization Listing
Hosted VoIP/Unified Communications
View Lot 1 Product Catalog
Provider Hosted and Private Cloud-Based Contact Center
View Lot 2 Product Catalog
Provider Hosted and Private Cloud-Based Integrated Voice Response (IVR)
View Lot 3 Product Catalog
NWN has been awarded a 7 year contract with the State of South Carolina providing Hosted VoIP, Hosted Contact Center and Integrated Voice Response Services. The Hosted VoIP and Messaging, Contact Center, and IVR Services Contract provides an end-to-end unified communications solution, via a hosted and flexible pay-by-the-device service model to public entities throughout South Carolina.
NWN’s hosted communication delivers a broad range of communications solutions via a hosted and flexible pay-by-the device service model. This offering gives your organization the same user experience, flexibility, and collaborative tools as an enterprise architecture without having to make a significant investment in your own data center or staff.
NWNComm’s hosted delivery model creates an opportunity for public sector organizations to deploy unified communications and collaborate together across NWN’s highly secure communication platform. The benefits of deploying NWN’s hosted communication solution include:
In our work with North Carolina state and local government agencies, we operate under a number of contractual agreements that enable state agencies to achieve purchasing convenience, service reliability and significant cost savings. With strong partners such as Cisco, EMC, Hewlett-Packard, Intel Security (formerly McAfee), Microsoft, NetApp and VMWare, to name a few, NWN has the ability to provide you flexible, national contract solutions that are easy to use.
CSCU Contract SO-19127
IT Hardware includes computers, appliances and devices capable of the processing of data and/or networked voice or data communications and may include the following:
IT Software includes system software, including virtual software, and communications software and end-user application solutions required to perform or facilitate any functional task including and not limited to business administrative, academic administrative, vocational training, teaching and learning, scientific/research, engineering, security and monitoring. This includes software necessary for the hardware to perform its function.
IT Services include and are not limited to installation, training, support, maintenance, professional services, managed services, repair and/or refurbishment, equipment buy-back, asset disposition, Software as a Service (SaaS), Infrastructure as a Service (IaaS), Platform as a Service (“PaaS”), “Cloud” Solutions, Internet access, et al.
All services must be delivered within the governance of the policies and guidelines of the respective Procurement Entity ordering the service.
Description: TEX-AN Services (Cloud Communications Services)
Description: Cisco Branded Products & Related Services
Description: Data Storage, Data Communications & Networking Equipment & Related Services
Description: Technology Hardware, Software and Services
Description: Data Storage, Data Communication & Networking Equipment and Related Services
Description: Computer Products & Related Services
Vendor: HP, Inc.
Description: HPE Branded Hardware, Software, Cloud & Related Services, and Services
Vendor: Hewlett Packard Enterprise
Description: Computer Equipment & Related Services
Description: Data, Cybersecurity, and Related Audit, Compliance and Response Services
Description: Managed Print Services
Description: IT Project Services
Unified Communications combines independently-run communications subsystems in order to streamline how Customers communicate and collaborate regardless of location.
SIP Trunking provides local, long distance, toll-free, and international long distance network access using an IP network for transport, either MyFloridaNet, Customer-provided via the Internet, or Contractor-provided.
A Contact Center handles a high volume of incoming calls from callers accessing State agency services. The Customer communication channels are not only voice, but may also include chat, web browser, video, text, email, and mobile apps. Contact centers support inbound, outbound, and self-service customer interactions.
NWN DMS SUNCOM Sales Support:
Phone: (850) 848-9550 or Toll Free (888) 519-1692, Option 1
For information on ordering SUNCOM services you can access the DMS website at SUNCOM Website and select Place an Order or Register as a Customer under the SUNCOM Links menu on the right side of the page.
You can also reach DMS by phone at 1-888-478-6266 (888 4 SUNCOM)
NWN DMS SUNCOM Support
View SCS Administration Guide – Coming Soon!
NWN Experience Management Portal (credentials required)
SUNCOM Trouble Ticket Portal (credentials not required)
Service Interruption Reporting
SUNCOM Communication Services (SCS) related issues such as outages or degraded performance should be reported to NWN. This can be accomplished by way of the NWN Trouble Ticket Form, or by calling toll free number (888) 519-1692, Option 3. NWN reference number should be obtained once the report has been submitted. After NWN has researched the report or the issue is related to a major outage, escalation requests can be submitted to the SUNCOM Network Operations Center (SNOC) via the SUNCOM Incident Management System (SIMS) at SIMS Portal. Escalation requests outside of normal business hours can be made via the SUNCOM toll free number: 888-478-6266 (8884SUNCOM) and selecting options 1, 1, and 8. The NWN reference number is required to request an escalation.
NWN DMS SUNCOM Support
Phone: (850) 848-9550 or Toll Free (888) 519-1692, Option 3
NWN DMS SUNCOM Support
Phone: (850) 848-9550 or Toll Free (888) 519-1692, Option 2
The State of Florida, Department of Management Services has partnered NWN Corporation to develop and implement a plan to transition the management, support, and administration of State of Florida, Department of Management Services’ voice and related communication services and features to NWN as a hosted service(s) offering.
The NWN proposed Telephony Solution is designed to support all of the users across the State of Florida locations therefore allowing State of Florida, Department of Management Services to offer the same user experience, flexibility and collaborative tools throughout the organization regardless of the location. The NWN solution is available for the State of Florida to purchase utilizing contract vehicle DMS-17/18-004 SUNCOM Communication service. The DMS-17/18-004 SUNCOM Communications Services (SCS) contracts provide SUNCOM customers with a wide portfolio of voice services.
Questions? Contact your dedicated NWN SUNCOM team: Toll Free (888) 519-1692.