Save budget and automate with an integrated Five9 & Microsoft solution delivered by our Experience Management Platform 

Organizations are realizing the advantages of Microsoft Teams for modern communication, but the need for a connected Contact Center is a big requirement. Five9’s intelligent Contact Center provides a unified, out-of-the-box integration to ensure that back-office experts are easily accessible, so more interactions are resolved the first time.

By joining industry-leading contact center software from Five9 with collaboration tools from Microsoft Teams along with trusted UCaaS solutions from NWN Carousel, this powerful new platform streamlines the contact center experience for both agents and customers.

Delivered through NWN Carousel’s award-winning Experience Management Platform (EMP) for easy deployment and monitoring, along with high-touch support services, it’s the leading platform of choice! 

Learn more about an enhanced CX Experience:  

  • FCR tied to customer satisfaction & Net Promoter Score  
  • Agent-Expert consultation, the Five9 UC integration with Teams
  • Telephony connect offers a Five9 to Teams cloud-to-cloud integration  
  • Choosing best-of-breed, high performing & scalable solutions 
  • Manage an end-to-end solution & combine apps for a single pane-of-glass  


  • Andrew Gilman, Moderator, CMO NWN Carousel
  • Kevin Basden, VP, Contact Center, NWN Carousel
  • Tony McQueen, VP, UC&C, NWN Carousel 
  • Brandon Viamonte, Alliances Manager-Microsoft, Five9 

Attend the webinar to book a contact center integration demo and receive a thank you gift!