Integrate systems reporting with advanced analytics, from core to cloud, to ensure you receive the maximum value from every offering.
It’s never been more challenging to manage technology and get work done. NWN Carousel’s EMP is a multi-technology management platform that provides visibility, analytics and administrative functions across the NWN Carousel solution-as-a-service portfolio.
“NWN Carousel’s EMP helped us improve our resolution time by 500%. It also reduced our operational costs by re-allocating resources to higher value activities and improved the patient experience.”
Fortune 100 Healthcare Company
Visibility into Environments and Services
Manage Solutions through Administration and Self-care
Increase Insights and Maximize Investment
Communicate Directly with our Experts via a Secure Platform
Embrace true mobility for a seamless transition between work styles. NWN provides core unified communications and next-gen collaboration capabilities as an integrated solution/offering that is simple to consume, use and manage for organizations of all sizes. Taking on the complexity on our customer’s behalf.
The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.