Contact Center Platform

Eliminating complexity and helping you go above and beyond for your customers.

Delight Your Customers, Wherever They Are

A positive customer experience is a competitive necessity and a key brand differentiator for most organizations. Yet organizations are challenged with managing data across multiple, often disparate, platforms, rendering it nearly impossible for real-time use to enhance the customer experience. 

Organizations that lean on a cloud communications service provider, like NWN Carousel, gain an unparalleled competitive advantage. By harnessing the true power of a solution-as-a-service, you can navigate across all channels of communication to quickly interact with customers, all while empowering agents with a comprehensive toolset to achieve greater customer intimacy.

“With NWN Carousel’s help, we have turned information into an asset that employees can access at any point to gain a better understanding of things like how much revenue is out there.”

Brad King
Manager of information systems
Gresham, Smith and Partners

Revolutionize Customer Interactions to Build a Loyal Customer Base

Omnichannel Choice of Real Time Live Agent or Self-Serve

Data-Driven Experience to Harness the History of the Customer Journey

Generate Analytics that Better Predict Customer Patterns

AI to Drive Automation
for Agent & Customer Satisfaction

Download the Solution Brief

An intelligent Contact Center Solution allows you to provide a seamless experience to your customers through a flexible, scalable, reliable platform while simultaneously providing you with the analytics to manage your day-to-day operations.


  • Working from home

    Avaya Cloud Office

    Our Avaya Cloud Office certified support engineers from our 24x7x365 NOC will supply the support you need when migrating from premise based voice systems to cloud Unified Communications as a Service. Learn more about how NWN Carousel is focused on a fully-managed ACO deployment.

    Learn More

  • Teaching from home

    California State Agency Succeeds with Rapid Deployment of Remote Work

    NWN Carousel helped a California State Agency succeed with rapid deployment of remote work by prioritizing their voice infrastructure, work from anywhere applications, and network security. Read this solution brief to understand how we can help your organization achieve similar outcomes!

    Learn More

Complementary Solutions to DaaS

Experience Management Platform

Our Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – providing you with advanced analytics, reporting, service desk, and proactive alerting.


NWN Carousel takes a platform-based approach to architecture design with security tightly integrated into every aspect of the IT infrastructure. Through consolidation of operations and integrated analytics via NWN Carousel’s Experience Management Platform (EMP), organizations can improve their existing security footprint, increase efficiencies, and evolve to an improved Security Posture.

Contact Center

The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.