NWN Carousel’s Contact Center offering leverages intelligent automation to deliver business value and competitive advantage enabling a shift from reactive customer service to proactive customer engagement.
A positive customer experience is a competitive necessity and a key brand differentiator for most organizations. Yet organizations are challenged with managing data across multiple, often disparate, platforms, rendering it nearly impossible for real-time use to enhance the customer experience.
Organizations that lean on a Cloud Communications Service Provider (CCSP) like NWN Carousel gain an unparalleled competitive advantage. By harnessing the true power of a solution-as-a-service, you can navigate across all channels of communication to quickly interact with customers, while empowering agents with a comprehensive toolset to achieve greater customer intimacy.
“With NWN Carousel’s help, we have turned information into an asset that employees can access at any point to gain a better understanding of things like how much revenue is out there.”
Manager of information systems
Gresham, Smith and Partners
Omnichannel choice of real-time live agent or self-serve
Data-driven experience to harness the history of the customer journey
Analytics that better predict patterns in customer behavior
AI to drive automation
for agent & customer satisfaction