Contact Center Platform
Eliminating complexity and helping you go above and beyond for your customers.
Delight Your Customers, Wherever They Are
A positive customer experience is a competitive necessity and a key brand differentiator for most organizations. Yet organizations are challenged with managing data across multiple, often disparate, platforms, rendering it nearly impossible for real-time use to enhance the customer experience.
Organizations that lean on a cloud communications service provider, like NWN Carousel, gain an unparalleled competitive advantage. By harnessing the true power of a solution-as-a-service, you can navigate across all channels of communication to quickly interact with customers, all while empowering agents with a comprehensive toolset to achieve greater customer intimacy.
“With NWN Carousel’s help, we have turned information into an asset that employees can access at any point to gain a better understanding of things like how much revenue is out there.”
Brad King
Manager of information systems
Gresham, Smith and Partners
Revolutionize Customer Interactions to Build a Loyal Customer Base
Omnichannel Choice of Real Time Live Agent or Self-Serve
Data-Driven Experience to Harness the History of the Customer Journey
Generate Analytics that Better Predict Customer Patterns
AI to Drive Automation
for Agent & Customer Satisfaction
Download the Solution Brief
An intelligent Contact Center Solution allows you to provide a seamless experience to your customers through a flexible, scalable, reliable platform while simultaneously providing you with the analytics to manage your day-to-day operations.
Resources
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Avaya Cloud Office
Our Avaya Cloud Office certified support engineers from our 24x7x365 NOC will supply the support you need when migrating from premise based voice systems to cloud Unified Communications as a Service. Learn more about how NWN Carousel is focused on a fully-managed ACO deployment.
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California State Agency Succeeds with Rapid Deployment of Remote Work
NWN Carousel helped a California State Agency succeed with rapid deployment of remote work by prioritizing their voice infrastructure, work from anywhere applications, and network security. Read this solution brief to understand how we can help your organization achieve similar outcomes!
Complementary Solutions to DaaS
Experience Management Platform
Our Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – providing you with advanced analytics, reporting, service desk, and proactive alerting.
Security
NWN Carousel takes a platform-based approach to architecture design with security tightly integrated into every aspect of the IT infrastructure. Through consolidation of operations and integrated analytics via NWN Carousel’s Experience Management Platform (EMP), organizations can improve their existing security footprint, increase efficiencies, and evolve to an improved Security Posture.
Contact Center
The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.
