Contact Center Platform

NWN Carousel’s Contact Center offering leverages intelligent automation to deliver business value and competitive advantage enabling a shift from reactive customer service to proactive customer engagement.

Deliver Engaging Customer Experiences

A positive customer experience is a competitive necessity and a key brand differentiator for most organizations. Yet organizations are challenged with managing data across multiple, often disparate, platforms, rendering it nearly impossible for real-time use to enhance the customer experience. 

Organizations that lean on a Cloud Communications Service Provider (CCSP) like NWN Carousel gain an unparalleled competitive advantage. By harnessing the true power of a solution-as-a-service, you can navigate across all channels of communication to quickly interact with customers, while empowering agents with a comprehensive toolset to achieve greater customer intimacy.

“With NWN Carousel’s help, we have turned information into an asset that employees can access at any point to gain a better understanding of things like how much revenue is out there.”

Brad King
Manager of information systems
Gresham, Smith and Partners

Build a Loyal Customer Base With Our Contact Center Solution

Omnichannel choice of real-time live agent or self-serve

Data-driven experience to harness the history of the customer journey

Analytics that better predict patterns in customer behavior

AI to drive automation
for agent & customer satisfaction

Download the Offering Overview

An intelligent Contact Center Solution allows you to provide a seamless experience to your customers through a flexible, scalable, reliable platform while simultaneously providing you with the analytics to manage your day-to-day operations.

Wait…checkout this perfect pairing to our Contact Center Offering →

Device Management Solutions (DaaS)

Modernize delivery, management, and support for your end-user devices. NWN Carousel secures managed devices through our subscription-based Devices-as-a-Service (DaaS) model, enabling you to securely and efficiently deploy laptops, desktops, and workstations at scale.

Be EMPowered

Watch a recorded episode and learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.