Unified Communications (UCaaS) Platform

NWN Carousel delivers robust and flexible cloud-based solutions to enable effective collaboration. Our unified communications bundle with customized services and industry-leading SLAs will transform your enterprise into a modern work-from-anywhere hybrid organization.

Unified Communications for the Modern Workplace.

The way organizations work today has evolved. The future of work is hybrid, requiring collaboration from teams working in disparate locations. A recent Gartner survey showed that collaboration tools will be a “must have” increasing worldwide revenue by 17.1% in 2021, which reflects the many changes organizations will need to address going forward.

The solution provides flexible consumption models that allow you to transform your collaboration journey at your own pace. It provides scalability while being agile, a comprehensive feature set with predictable costs, advanced administration & reporting, key insights into technology adoption, and seamless collaboration into existing business applications and workflows.


“NWN Carousel’s expertise across Unified Communications really sets them apart.  They were able to fully integrate our Avaya and Microsoft Teams environments to provide a seamless calling solution across our organization.  As we come up with unique requirements, they are always there with an answer and a methodical approach to ensure our end-users are provided with excellent service.”


Matt Parker

Global Hospitality Organization

Transform the collaboration experience across employees, customers, and partners with Unified Communications (UCaaS)

Greater Engagement
with Flexible Collaboration

Streamlined Implementation
for Faster Deployment

Secure Solutions for
Work from Anywhere

Consistent user Experience
Across all Platforms

Download the Solution Brief

NWN Carousel powers employee productivity and enables business agility with collaboration solutions that work on any device from anywhere.


Complementary Solutions to DaaS

Experience Management Platform

Our Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – providing you with advanced analytics, reporting, service desk, and proactive alerting.

Security

NWN Carousel takes a platform-based approach to architecture design with security tightly integrated into every aspect of the IT infrastructure. Through consolidation of operations and integrated analytics via NWN Carousel’s Experience Management Platform (EMP), organizations can improve their existing security footprint, increase efficiencies, and evolve to an improved Security Posture.

Contact Center

The provision of quality customer service is essential to the successful operation of a contact center. The quality of the exchange between an operator and a customer can be greatly enhanced by a well-constructed, implemented, and communicated plan.

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