The Carousel Difference
Our approach is unique because no two clients are the same.
Incident & Problem Management
At the first sign of any issue, our goal is to restore you to normal service quickly—and with minimal impact to your business. We follow an ITIL v3 framework to ensure success. Our 24×7 network operation centers provide stellar technical support and complex problem resolution.
We provide the day-to-day responsibilities to maintain and optimize your current-state production environment. Activities include patching, life cycle, backup and restore, and both end-user and configuration changes.
Our client-first philosophy mandates that your success is our success. To help keep your end users thrilled, we take great measures to provide enhanced monitoring and robust reporting. Our engineering and service delivery managers assure that you gain peace of mind.