Few concepts have earned as much attention as Artificial Intelligence. From sci-fi to real-world applications, AI has flooded various aspects of our lives, reshaping IT and revolutionizing how we approach complex problems. To be fair, I relied a bit on AI to get my juices flowing for this blog!
04.23.2024
NWN Carousel, the leading Cloud Communications Service Provider, has partnered with Boston College to usher in a new era for the BC Eagles football program under new head coach Bill O’Brien. NWN Carousel’s Chief Marketing Officer Andrew Gilman was on hand for the Eagles’ annual Spring Game scrimmage at Alumni Stadium on Saturday April 13, 2024 where […]
04.22.2024
Recovery Time Objective vs. Return to the Office At an IT company I worked at years ago, since acquired by Google, RTO meant Recovery Time Objective. It was a metric that helped organizations plan their people and processes to bring business technologies back online after a natural disaster, cyber-attack or other catastrophic event. We helped companies […]
04.11.2022
Cloud and Hybrid Work Priorities for Business Leaders Heading into 2022, IT decision-makers identified remote and hybrid work and the associated security challenges as their No. 1 priority in managing and supporting their organization’s end-user computing environment, according to proprietary research by Enterprise Strategy Group (ESG). Following closely behind were challenges related to operational costs […]
04.06.2022
Unlock the Full Potential of your UC&C Digital Experience Hybrid and remote work has established a “best of both worlds” standard. How will we institutionalize it and really make it an incredible experience wherever we are? Key Highlights From Webinar Evolution of the Hybrid Experience [5:50] Adoption of multiple platforms [18:37] Implementation, migration & support […]
03.28.2022
Modern Device Management for a Hybrid World Employees in nearly every industry, can now set up shop at their desk, café, customer site or even on the road. If you can imagine it, our device management experts can securely, and efficiently, establish the framework required for an effective hybrid work model. February’s webinar on “Secrets […]
02.28.2022
CCSPs Help Organizations Move to the Cloud Most of today’s organizations are using the cloud to achieve the flexibility and innovation necessary to meet the demands of a hybrid workforce. Doing so comes with its own set of challenges. IT teams are scrambling to keep up with the number of new devices while enabling communication […]
02.23.2022
We invested a tremendous amount of time and energy to bring our Customer Success Leadership Team together for The 2022 CS Leadership Summit in Boston! After a company relaunch in September and eight months of integration, our CS organization was at a key inflection point. Under the leadership of Jack Lodge, EVP of Customer Success, […]
02.17.2022
Balancing Agent-Assist and Self-Serve in the Contact Center Our Contact Center practice is excited to continue last year’s success by solving the business challenges of hybrid work and distributed agent teams. NWN Carousel recently partnered with Five9 to assist a large insurance company in their migration to a cloud contact center. The customer described the […]
02.10.2022
Our eXcellerate virtual series kicked off with January’s webinar on “How to Host a Great Hybrid Meeting!” NWN Carousel’s VP of Visual Collaboration & Workspace, Brian Fichter, invited Microsoft’s Jimmy Vaughan to hold a lively, interactive discussion on best practices around how to support the hybrid worker. The conversation focused on creating a strategic approach […]
01.26.2022