Contact Center Agent

October eXcellerate – Simplify, Streamline, and Secure Your Cloud Contact Center Experience

Save budget and automate with an integrated Five9 & Microsoft solution delivered by our Experience Management Platform  Organizations are realizing the advantages of Microsoft Teams for modern communication, but the need for a connected Contact Center is a big requirement. Five9’s intelligent Contact Center provides a unified, out-of-the-box integration to ensure that back-office experts are easily […]


Managed IT Services

Special Webinar: Cloud Transformation for Avaya-powered Customers

We’ve been hard at work this year accelerating innovation for our customers looking for scalable, integrated and effective Hybrid Work solutions – from the network to cloud communications, to devices and audio/visual workspaces.  There’s never been a better time to empower your organization with greater levels of agility and efficiency with NWN Carousel’s Avaya-powered Unified […]


Pizzacast – Five9 IVA in Action – Use Cases, Demo, and Discussion

NWN Carousel + Five9 cordially invites you to join us for a “Five9 IVA in Action” virtual event on Wednesday, September 22. Register for this exclusive presentation on IVA, and its use cases, and you’ll receive a custom pizza to enjoy during the session—on us! During our time together, you’ll hear from leading Five9 subject matter experts regarding: Conversational […]


Customer Experience & Process Automation Pizzacast

Carousel + Five9 cordially invite you to join us for a Customer Experience and Process Automation webinar with a customized pizza of your choice on Tuesday, June 8.  We’ll provide an exclusive presentation on Five9’s Digital Customer Interaction Platform utilizing their Intelligent Virtual Assistant and Cloud Contact Center services. During our time together on this webinar, […]


Customer Experience and the Post-Covid Contact Center

There has been a tremendous buzz in the emergence of emphasis on the customer experience.  Nowhere was that more prevalent than in the Contact Center arena, especially as a result of the pandemic. Let’s talk about the new importance of an organization’s Contact Center in the new world we live in. Our experts will discuss: […]