Contact Center Agent

October eXcellerate – Simplify, Streamline, and Secure Your Cloud Contact Center Experience

Save budget and automate with an integrated Five9 & Microsoft solution delivered by our Experience Management Platform  Organizations are realizing the advantages of Microsoft Teams for modern communication, but the need for a connected Contact Center is a big requirement. Five9’s intelligent Contact Center provides a unified, out-of-the-box integration to ensure that back-office experts are easily […]


September eXcellerate – Can Technology Make Schools Safer?

What IT solutions should school leaders consider for securing the wellbeing of students and teachers? Learn the options available such as a silent call button to comply with Alyssa’s Law along with an alerting system for mass notification to enable officials to proactively respond to threats. To have an operational safety plan, schools cannot rely on […]


Managed IT Services

Special Webinar: Cloud Transformation for Avaya-powered Customers

We’ve been hard at work this year accelerating innovation for our customers looking for scalable, integrated and effective Hybrid Work solutions – from the network to cloud communications, to devices and audio/visual workspaces.  There’s never been a better time to empower your organization with greater levels of agility and efficiency with NWN Carousel’s Avaya-powered Unified […]


Experience Management Platform

May Excellerate – Enjoy a Bold New EMPowered Experience!

Join us for a “tech talk” on the latest Experience Management Platform news! The release of EMP 3.0 enables ALL NWN Carousel customers with insight and analytics, across our core offerings, from a single unified platform. We’ll also highlight the “art of the possible” with EMP’s future state. Learn how: EMP addresses the gap between […]


contact center, agent

April Excellerate – Fast-Track Customer Engagement with Cloud Contact Center!

NWN Carousel’s Kevin Basden, VP of Contact Center talks to Joe Friedrichsen, Managing Director at Blue Cross Blue Shield of RI about how BCBSRI launched a modern, cloud-based omnichannel contact center at scale, accelerating customer engagement, saving significant costs and agent training time. They’ll discuss the benefits of using innovative cloud contact center features to […]


March eXcellerate – Unlock the Full Potential of your UC&C Digital Experience!

Many organizations have adopted a new flexible “office + anywhere hybrid” model. Employees, and customers, demand a digital collaboration experience with cloud-based UC&C tools available at their fingertips. Investing in an integrated cloud services platform that supports – voice, messaging, meetings, mobility, contact center and more – allows for excellent user experiences. It also meets […]


February eXcellerate – Secrets to Building Modern Device Management for a Hybrid World!

Join us for a “fireside chat” – Secrets to Building Modern Device Management for a Hybrid World! As employees settle into the new world of hybrid work, their expectations for the devices they use to access the organization’s applications and data have become a critical priority. Our panel will discuss ways to improve PC technology […]


January Excellerate! – What Does it Take to Hold a Great Hybrid Meeting?

As employees are returning to the office, they are requesting easier in-room conference technology to match the ease of using remote meeting platforms. Brian Ficther, NWN Carousel Vice President of Visual Collaboration, along with industry expert Jimmy Vaughan of Microsoft, will discuss ways to enable effective hybrid meeting solutions for both remote and in-room participants. […]


November AOVS – Demystifying Microsoft Teams Voice

The total number of technology platforms is both a blessing and a curse! Everyone needs to call, chat and collaborate across all tools. Anytime and from anywhere. The solution? Enter Unified Communications as a Service. Or simply put, UCaaS. Learn about this emerging trend, and find out how to incorporate UCaas into your cloud. Many […]


Pizzacast – ACO / RCO Public Cloud Discussion

Carousel cordially invites you to join us for a “Public Cloud Discussion + Pizza = A Winning Combination” virtual event on Wednesday, August 4. Join us for an exclusive presentation about our Public Cloud portfolio and receive a custom pizza to enjoy during the session—on us! During our time together, you’ll hear from leading subject […]