Contact Center
Watch how NWN Carousel supports Bank5 through our full portfolio of Contact Center, Security, Intelligent Infrastructure, Unified Communications, Visual Collaboration & Experience Management Platform services to provide next level technology solutions delivered with high touch and efficiency.
04.19.2024
Experience Management Platform
A recent licensing change announced by Microsoft on April 1, 2024 has altered the modern work landscape. With NWN Carousel’s expertise and end-to-end support, we help customers realize the full potential of your UcaaS strategy to drive ROI. In times of technical transition, organizations seek trusted consultants to navigate complexities and drive successful outcomes. As […]
04.15.2024
Contact Center
Watch how NWN Carousel supports Covetrus through our Contact Center and Unified Communications offerings to provide improved omni-channel experiences, generating cost savings achieved through consolidation and migration to a unified platform. Play video!
03.28.2024
Contact Center
Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as easy device management with voice recognition. These trends collectively signify an effort to […]
01.08.2024
Hybrid Work
Select One or Multiple Preferred Platforms for your Communication and Collaboration Needs, While Maintaining IT Admin Control! Organizations can expand their horizons beyond a single platform for Unified Communications and Collaboration. Depending on their distinct needs and workflows, they have the option to adopt multiple platforms to fulfill diverse communication and collaboration requirements. The primary […]
08.02.2023
Security
NWN Carousel partners, customers, and experts share the latest data and innovation at the 𝟮𝟬𝟮𝟯 𝗛𝘆𝗯𝗿𝗶𝗱 𝗪𝗼𝗿𝗸 𝗦𝘂𝗺𝗺𝗶𝘁. Learn how industry leaders are Balancing Back-to-Office Investments with Better Security & Collaboration!
07.17.2023
Hybrid Work
As more organizations adopt hybrid work models, there is a growing need for solutions that can seamlessly support multiple platforms and vendor environments, while also providing a unified and secure collaborative experience. Workspace transformation means your organization needs more than disparate IT solutions. With NWN Carousel, you gain a trusted partner with a portfolio of […]
03.01.2023
Hybrid Work
The majority of businesses (58%) are encouraging a hybrid return to office in 2023 and beyond. One of the biggest challenges of a hybrid model is ensuring a consistent experience for employees and customers alike—regardless of where people choose to work or interact with a brand. Nearly all organizations (99%) believe that employee experience (EX) is important to customer […]
02.24.2023
Unified Communications
As the leading Cloud Communications Service Provider (CCSP), NWN Carousel enables organizations to effectively manage their Unified Communications & Collaboration platforms to deliver a Total Experience (TX) to accelerate growth. Total Experience includes the complete company experience, from the employee to the customer, and user. Read a full offering overview on our UC&C practice.
02.03.2023
Unified Communications
Town of Cary, North Carolina partnered with Cisco and NWN Carousel to put innovation to work. When CIO Nicole Coughlin needed to deliver a diverse list of services — ranging from town-wide wireless connectivity to a round-the-clock contact center — with a limited IT budget and staff she turned to NWN Carousel for its integrated […]
01.25.2023