Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as easy device management with voice recognition. These trends collectively signify an effort to establish an Intelligent Workplace designed to enhance the customer and employee experience.

A Must-Read on Artificial Intelligence trends for 2024.

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