Many organizations have standardized on Microsoft Teams with its robust capabilities, including collaboration and meetings.  Organizations can now benefit from Operator Connect provided by NWN Carousel.  

Operator Connect provides seamless, integrated calling using NWN Carousel’s high-quality and reliable voice backbone, enabling you to quickly activate numbers and call plans from the Teams Administration Center.  Our Operator Connect service eliminates multiple partner relationships within organization environments by providing PSTN SIP, SBC, and Dynamic E911 services from a single vendor.

Why NWN Carousel

Key Outcomes


Benefit from complete PSTN replacement in North America with the ability to support global sites with our extensive carrier network and global SBCs.


We manage and monitor your calling environment, supporting your in-house capabilities as a single contact point with access to Microsoft Support with an available Premier Support contract for Severity 1 escalation.


Simplicity is our goal. With just minutes, we can integrate Operate Connect and assign phone numbers to users


Reroute your inbound calls to an alternate destination to provide inbound resiliency options in the event of a Teams calling service outage.


Our broad portfolio supports your full voice needs, including compliance call recording, video interoperability, contact center, and advanced support services.


Direct peering connections using Microsoft Azure Peering Services (MAPS) creates a one-to-one network connection for enhanced reliability. As a two-time Microsoft Partner of the Year award winner for Teams Calling, Meetings, and Devices, we offer the reliability and experience organizations require for voice services.


Customers have legacy solutions that must be integrated into Teams to support specific use cases.  NWN Carousel provides a remote SIP registrar for 3rd party endpoints that are not certified with Teams SIP Gateway and support for Analog ATAs.

END USER EXPERIENCE ANALYTICS***: High-quality user experiences with intuitive analytics that quickly identify platform, location, and traffic-related experience factors with dynamic, drill-down dashboards
***Additional costs not included in base OC subscription

Direct Routing as a ServiceOperator Connect
Emergency CallingDynamic and Static E911Dynamic and Static E911
Number ProcurementAvailable via Experience Management PortalAvailable via Experience Management Portal
Number ManagementAvailable via Experience Management PortalAvailable via Experience Management Portal
Number ProvisioningIT Admins assign phone numbers and policies via Experience Management PortalNumbers visible in Microsoft Teams Admin Center
CoverageNorth America + Global**North America + Global**
LocationPure Cloud or HybridPure Cloud
SupportNWN Carousel Tier 1 Support with escalations through Office 365 or Premier Support ContractNWN Carousel Tier 1 Support and Shared Service Level Agreements (SLAs) with Microsoft
Cloud Contact Center SIP InteroperabilityFive 9, Genesys, Nice CXOne, Anywhere 365, Luware, LandisFive 9, Genesys, Nice CXOne, Anywhere 365, Luware, Landis
Service ElasticityAvailableAvailable
Interop with on-prem SBC CoexistenceAvailableAvailable
Bring your own CarrierAvailableAvailable

*3rd party application installed within Teams desktop/mobile
**Leverages global SBCs deployed in prime geographic AWS regions in EMEA, APAC, & South America


NWN Carousel, one of the premier Nationally Managed Microsoft Partners and multiple Microsoft Partner award winners has achieved Gold Partner Competencies with extensive experience in both on-premise and cloud-based Microsoft implementations, upgrades, and migrations. NWN Carousel holds Advanced Specializations in Teams Calling, Teams Meetings and Meeting Rooms, and Change Management and Adoption. We offer vast consulting experience, with over 3 million seats migrated to the cloud. Based on our extensive design, implementation, migration experience, certifications, proven and repeatable project methodology, and project management approach, NWN Carousel is uniquely qualified to deliver highly successful Microsoft solutions. Our deep understanding of voice and collaboration solutions allows you to work with a single partner who understands Microsoft, Avaya, Cisco, Poly, and many more to ensure your successful migration. We have one opportunity to make a positive impression on end-users as we migrate to new technologies. NWN Carousel takes great pride in supporting our customers on their Digital Transformation journey.