Baltimore, and NWN Carousel rolling out upgraded 911 system using AI-based technology

Baltimore is getting a new 911 system that uses artificial intelligence.

The company that purchased the contract, NWN Carousel, said the system would be able to use artificial intelligence to translate more than 140 languages.

NWN Carousel also said it would be able to get calls to police 90% faster in some cases.

The system reportedly cost $6.5 million. It will be paid for by the state of Maryland.

About NWN Carousel

NWN Carousel is a leading Cloud Communications Service Provider (CCSP) that delivers flexible, hybrid workplace solutions for North America’s largest public and private sector organizations. Over 5,000 customers choose NWN Carousel for their award-winning Unified Communications and AI-Powered Contact Center Services, Secure Managed Devices, Visual Collaboration & Workspaces, and Intelligent Infrastructure to provide exceptional employee and customer experiences. The company’s intelligent services portfolio is delivered through its proprietary Experience Management Platform (EMP), accelerating time to business value while simplifying multi-cloud service management for technology professionals. With a 70+ NPS score from clients and 80+ eNPS score from employees, the company has consistently been ranked as a best place to work, grow, and thrive.

In The News | 07.24.2023

Baltimore, and NWN Carousel rolling out upgraded 911 system using AI-based technology

About NWN Carousel

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