contact center, april excellerate

Contact Center

Transform Your Cloud Contact Center Experience

Since the sudden shift to hybrid work, contact centers have undergone substantial changes as they strive to meet new demands from both customers and contact center agents. 55% of contact centers, according to Enterprise Strategy Group, hope to leverage technology to reduce costs or boost production. In this white paper, we explore how to research […]



Preparing for the New Physical Office of the Future

Organizations don’t have all of the answers to how to adjust to the new wave of hybrid work. Yet one aspect stands out as an important: Physical office spaces should be reimagined! In this White Paper, learn how to reconfigure your hardware, and technology, to design more productive workspaces for your employees.



How to Make Hybrid Work Sustainable, Starting in 2022

While business leaders and IT teams have proven they could accelerate workplace transformation, the challenge in 2022 is proving they can sustain it. In this White Paper, learn about the long-term planning necessary to take in order to keep your employees, and customers, thriving in a new hybrid work environment!


6 Ways to Mitigate Risk in a Hybrid Work Environment

By focusing on key areas such communications, collaboration, cloud computing, security and experience management, organizations have an opportunity to mitigate the inherent risks of hybrid work. In this White Paper, learn the key ways to bult a safe and cost effective foundation for hybrid work.


Discover a Holistic Mix of on-the-Ground and Enterprise-Class Cloud Solutions

NWN Carousel’s customer survey revealed that 41% of organizations accelerated their cloud-first initiatives during the pandemic. ESG-Global’s 2021 Technology Spending Intentions survey showed that cloud adoption will only continue to grow. In this White Paper, learn more about the benefits of using a Cloud Communications Service Provider.

Cloud-based networking.


Fixed vs Chassis-Based Switching

This paper reviews the benefits and applicability of Fixed versus Chassis-based Switching within the access layer of the enterprise campus network. For years, a debate has raged on the pros and cons of fixed stackable switches versus chassis-based switches within the enterprise wiring closet. With the advent of new fabric technologies and distributed edge topologies, […]