Transform your

Hybrid Work Experience

Award-Winning Integrated Cloud Communications

Leading Cloud Communications Service Provider (CCSP) focused on
transforming the employee experience whether on-site, remote, or hybrid.

Celebrating our one-year milestone as a combined company!

Thanks to our partners, customers, and employees for their commitment, support, and trust in helping us achieve rapid acceleration.

Navigate the Hybrid-Work-Era with Expert Advice

Infrastructure, technology, and managed services your hybrid employees need to be more productive.

Solution Brief

Office Collaboration RaaS Suite

Room-as-a-Service provides office workers with the visual collaboration tools for small meeting rooms and huddle spaces. Our next-generation room solutions, along with NWN Carousel professional services, offer seamless integration for Cisco Webex, Microsoft Teams or Zoom.

Solution Brief

At-Home Essentials Suite

At-Home Essentials provides remote employees with the connectivity, visual collaboration and devices to succeed. This special offer includes robust business-grade connectivity along with quality visual collaboration cameras and mics, bundled and made easy.

A National Powerhouse Driving Hybrid Work

Trusted by 7,000+ organizations including industry-leading SLED and commercial enterprises

Blue Cross Blue Shield of Rhode Island
Silicon Valley Vank
Town of Cary
Hartford HealthCare
Oral Roberts University
Eversource
Chapel Hill-Carrboro City Schools

Problem Statement

BCBSRI needed to address disparate legacy on-prem systems with limited integrations and outsourced outbound call centers. It also wished to implement better self-serve features for its members.

Our Solution

NWN Carousel deployed a secure cloud contact center solution that included intelligent, automated self-service features with a single source for reporting that reduced time to trains and improved regulatory compliance.

Testimonial

“The flexibility of turning features on, having flexible licensing model, high stability commitments of uptime and voice quality, ease of integration with our CRM, along with robust reporting all fit nicely with where we were going.  We have seen dramatic improvement in both member and agent satisfaction.”

Joe Friedrichsen, Managing Director, Blue Cross & Blue Shield of RI

Positive Business Outcomes

7x

increase in
authentication rates

75%

decrease in
misdirected calls

We surveyed our customers on how to thrive in a post-pandemic hybrid world.
What they say may surprise you. For these insights and more, read on.

52% of customers report that ensuring endpoint security is a challenge with their WFH employees.  53% are struggling to manage network security between at-home and office workers

Call to Action
45% of customers report most employees will RTO in 2022
45% will maintain a hybrid work environment
GO HYBRID
Challenges to Return-to-Office Initiatives

Creating huddle rooms
Access to real-time occupancy data
Enabling cross-functional collaboration

ACCELERATE YOUR RTO INITIATIVES
Smiling parents and daughter at home watching online movie together

Core Offerings to Support the Future of Work

Experience Management Platform

A secure cloud-based integrated portal for overall visibility, self-serve reporting, unified communications, security, and network monitoring. EMP is a multi-technology management platform that provides visibility, analytics and administrative functions across the NWN Carousel solution-as-a-service portfolio.

Devices

An emerging model that offers flexibility, simplifies asset lifecycle management including onboarding, security and decommissioning of PCs and laptops.

Visual Collaboration & Workspace

Deep expertise to help you design, integrate, and support affordable visual collaboration & workspace solutions for your hybrid workplace.

Contact Center

Learn how flexible licensing, uptime, voice quality, integration & robust reporting improved customer and agent satisfaction.

Unified Communications

We truly deliver an end-to-end platform. One that integrates every mode of communication — messaging, voice, and video — inclusive of contact center and carrier services.

Advanced Technology Solutions

Customized business connectivity including networking, telecommunications, wireless and data with reliable LAN, WAN & hybrid solutions that minimize business disruption.

Security

Our network and security experts have designed zero trust networking models tightly integrated into all aspects of your IT infrastructure by design.

Discover Why a Cloud Communications Service Provider is the Right Choice for Your Hybrid Work Initiatives

Trusted. Committed. Recognized.


Latest News & Webinars

In The News

Venturefizz Interview with Andrew Gilman, CMO, on growth plans, hiring, and more!

Learn More

Press Release

NWN Carousel Announces New Chief Revenue Officer and Human Resources Vice President

Learn More

In The News

Industry Executives and Experts Share their Predictions for 2022

Learn More

In The News

NWN Carousel launches collaboration services that aim to transition businesses from on-premises to cloud-based

Learn More

View Resource Library

Attend a Live EMP Demo

Join our live 30-minute demo to learn how our Experience Management Platform offers advanced analytics, real-time reporting, service desk capabilities, and proactive alerts as a single source of truth.