There has been a tremendous buzz in the emergence of emphasis on the customer experience.  Nowhere was that more prevalent than in the Contact Center arena, especially as a result of the pandemic. Let’s talk about the new importance of an organization’s Contact Center in the new world we live in.

Our experts will discuss:

  • What is happening out there in the Contact Center space, and what has changed in today’s environment?
  • Remote work puts Cloud Contact Center solutions center stage. Is cloud my only option or can I use an add-on solution?
  • How do you sustain consistent customer service while maintaining security?


  • Charlie Beckman (moderator) VP, Engineering, Carousel
  • Lee Kayne, VP, Contact Center, Carousel

Who should attend:

  • Vice President of IT
  • Director of IT