Skyrocketing Employee Engagement with Microsoft Teams in a Hybrid World
Tony McQueen
Vice President, UC&C
Rapid Deployment of Modern Work using Microsoft Meetings, Calling & Devices
More than 270 million people rely on Teams for hybrid work. Including a great deal of NWN Carousel’s customers who trust our expertise to create a connected experience for end-users adopting a hybrid workforce. Rapid migrations away from traditional telephony solutions fueled our mission to provide both on premise and cloud based Microsoft implementations, upgrades, and migrations. With the global pandemic, organizations were left scrambling and adopting solutions that weren’t necessarily part of their strategic plans. Exiting the pandemic, organizations are now laser-focused on consolidating their communication needs into their overall strategic objectives, primarily Microsoft 365.
As a result, our customers saved nearly $20 million in hard costs by leveraging the resiliency and security of Teams Calling and Meetings. Most importantly, as experts in the innovation of end-to-end solutions, NWN Carousel offers managed services, and competitive insight for Teams Meeting, Calling and Device solutions for more than 500 global customers leveraging Co-Sell offerings, ECIF, and Fasttrack.
NWN Carousel’s high level of certification, and Microsoft Gold partner status, has enabled us to design and quickly create a path for customers to Microsoft Teams collaboration and meetings. As a result, with nearly 400 nominees from over 100 countries, we are pleased to announce NWN Carousel was recognized as a Global Winner for 2022 Microsoft Meetings, Calling & Devices for Microsoft Teams Partner of the Year Award.
We help customers transform their communication strategy by leveraging the resiliency and security of Teams Calling and Meetings. Pictured: Microsoft Teams Room for a Key SLED Customer.
Key Lessons Learned for Rapid Deployment
Within a short timeframe, often as little as two weeks, our hosted Teams Direct Routing as a Service offering powered by our Experience Management Portal, provides customers with a single pane of glass for managing their Teams Calling, Day 2 Management, analytics, and support tickets. This service, which is integrated in less than 30 minutes, provides cost attractive ROIs at a fraction of the cost of other UCaaS solutions from Zoom or Ring Central.
We offer vast consulting experience, with over 1 million seats migrated to the cloud. Based on our extensive design, implementation, migration experience, certifications, proven and repeatable project methodology, and project management approach, NWN Carousel is uniquely qualified to deliver highly successful Microsoft solutions.
Meeting Rooms Envisioning Provides a Competitive Analysis with Proof of Concept
In support of the challenges of increased remote and in-office workers, the value of Microsoft Teams has never been more timely. NWN Carousel’s Envisioning workshop provides a fixed cost and easy path for customers wishing to move into Microsoft Teams quickly. We take customers through an enhanced journey of innovation, learning and best practices.
Your Modern Day Challenges
Understanding how to use the latest MSFT Teams Rooms tools
Juggling new technology deployments with ongoing maintenance and support of your existing IT systems
Maximizing ROI from your technology investments
Confusion about interoperability and meeting continuity across cloud services (Webex, Zoom, Google)
Complexity of integrating Teams with Office 365, existing A/V hardware/software, supporting tools and technologies, and the rest of your IT stack
Trialing MSFT Teams Rooms hardware without purchase pressure
Program Benefits
NWN Carousel MSFT Subject Matter Expert lead a hybrid 2.5-day Envisioning workshop:
Assistance defining stakeholders, needs, and expectations
Support mapping business values to define the use cases for success
Environmental analysis resulting in appropriate device specification
Competitive analysis of MSFT Teams Rooms solutions in conjunction with a proof of concept
Key State and Local Agencies in CA Successfully Migrated to Microsoft Teams
Dept of Consumer Affairs Dept of General Service Dept of General Services – Government Operations Board of State and Community Corrections Dept of Health Care Services Bureau of Real Estate Appraisers Dept of Public Health Conservation Corps Dept of Motor Vehicles Dept of Rehabilitation Dept of Tax and Fee Administration State Lands Commission Central Costa County Sanitation District Dept of Cannabis Control Dept of Health Care Access and Information Medical Boards of California
Sample Agenda Day 1
Engagement Kickoff
Overview of the Engagement Program
Scenario Discovery
Collaboration Requirements Gathering
Microsoft Discovery (MSFT Pre-Questionnaire)
Environmental Data Gathering including:
Room dimensions
Acoustical properties
Field of View calculations
Lighting measurements
Furniture layout
Data/phone/power placement
Cable pathways
Egress & ADA considerations
Day 2
Build agreed-upon roadmap
Recommendations and proposal review
Day 3
Deploy & provision POC MTR solution(s) *If multiple locations are required for the POC’s (up to two MTR units) additional charges may apply.
Provide Training
Admin level/User-level
“The transition to Teams calling supported by NWN Carousel was a seamless process. As they provided our existing telephony services, the NWNC team went to great lengths to identify the voice features we were leveraging and translate that to Teams. As a result, our telephony costs were dramatically reduced as part of this migration, and our end users are benefiting extensively by adopting the voice workload in Teams.”
Ryan Morris, CTO, Department of Health Care and Access Information
Hassan Osman
SVP Professional Services, NWN Carousel
It’s no surprise that the majority of employees now divide their work time between remote locations and the traditional office setting. What is a bit alarming is that Gartner forecasts as much as 39% of global knowledge workers will be hybrid by the end of 2023. While this model offers flexibility and increased productivity, it also presents unique challenges for managers and team members. Hassan Osman, SVP of Professional Services, NWN Carousel provides practical tips on how to implement real-world communication tools, and techniques, to maintain a happy distributed workforce.
NWN Carousel sponsored a group of female leaders to attend the Women of the Channel Leadership symposium in Palm Springs, California. The event, organized by a panel of women professionals, centered around the importance of supportive leadership and cultivating healthy work environments. Read on for key takeaways on inspiring speakers and topics covered during breakout sessions.
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