Contact Center

NWN Carousel’s offering experts have bold predictions for 2024

Trends focus on AI applications as the gateway to customer care in the contact center, and collaborative tools encompassing automated scheduling, smart task delegation, and predictive analytics. Additionally, the focus extends to Zero Trust security and self-service video support, as well as easy device management with voice recognition. These trends collectively signify an effort to […]

01.08.2024

Hybrid Work

Lean into the Multiplatform of Choice!

Select One or Multiple Preferred Platforms for your Communication and Collaboration Needs, While Maintaining IT Admin Control! Organizations can expand their horizons beyond a single platform for Unified Communications and Collaboration. Depending on their distinct needs and workflows, they have the option to adopt multiple platforms to fulfill diverse communication and collaboration requirements. The primary […]

08.02.2023

Hybrid Work

NWN Carousel Company Overview: Hybrid work solutions for a seamless experience

As more organizations adopt hybrid work models, there is a growing need for solutions that can seamlessly support multiple platforms and vendor environments, while also providing a unified and secure collaborative experience. Workspace transformation means your organization needs more than disparate IT solutions. With NWN Carousel, you gain a trusted partner with a portfolio of […]

03.01.2023

Devices

NWN Carousel Hosts First Hybrid Hub Summit With Fisher College

Andrew Gilman, NWN Carousel’s CMO discussed how preparing for the future of work has been an opportunity for many organizations allowing them to re-imagine what the employee experience and what the customer experience can look like. “Companies are rapidly adopting a hybrid experience using cloud-based technology, where they can design a superior environment to work […]

02.27.2023

Hybrid Work

The Rise of the Hybrid Experience

The majority of businesses (58%) are encouraging a hybrid return to office in 2023 and beyond. One of the biggest challenges of a hybrid model is ensuring a consistent experience for employees and customers alike—regardless of where people choose to work or interact with a brand. Nearly all organizations (99%) believe that employee experience (EX) is important to customer […]

02.24.2023

Visual Collaboration & Workspace

Visual Collaboration & Workspace Solutions

With the shift to a hybrid work environment, the way people share, connect, and drive productivity continues to evolve, making it more important than ever for businesses to provide next-gen communication video and collaboration tools to employees. Read more on our VCW practice in the full offering overview. 

02.03.2023