Contact Center

IT-as-a-Service

As-a-Service Consumption Model for Cloud Services

Shifting to a “As-a-Service” Model The as-a-service or pay-as-you-go service model reduces redundancies in your cloud communications and technology stack. It gives you access to the latest technology and lowers the costs associated with depreciating assets and costly equipment upgrades. Advantages of the “As-a-Service” Model ✔ Transition from CapEx to OpEx✔ Lower upfront investment using with pay-as-you go pricing✔ Consolidate & manage […]

01.16.2023

Contact Center

Delivering a Fully Integrated Cloud Contact Center Experience

Whether you need to provide your agents with easy access to specialists or seamlessly move calls between Microsoft Teams and Five9, NWN Carousel’s fully integrated Contact Center and Unified Communications offering – together with our white glove managed services – creates an integrated agent and customer experience. Discover the benefits of a Five9 + Microsoft […]

10.24.2022

Contact Center

Unified Communication and Collaboration for the Modern Business

A new survey from ESG* and NWN Carousel sponsored by Cisco finds that the immense collaboration surge — driven by an increase in remote and hybrid work environments — has pushed companies to centralize workflows, efficiently manage projects, and facilitate real-time interaction between employees. Yet many of these platforms still lack the ability to integrate with […]

10.10.2022

Contact Center

Transform Your Cloud Contact Center Experience

Since the sudden shift to hybrid work, contact centers have undergone substantial changes as they strive to meet new demands from both customers and contact center agents. 55% of contact centers, according to Enterprise Strategy Group, hope to leverage technology to reduce costs or boost production. In this white paper, we explore how to research […]

05.18.2022

IT Outsourcing

Decoding ARPA’s Technology Modernization Opportunities

The American Rescue Plan Act (ARPA) With $1.9 trillion made available to organizations across the country spanning every industry, the American Rescue Plan Act of 2021 or ARPA, provides organizations with funding needed to modernize their technology environments. Despite the potential benefits and opportunities, interested government agencies, education institutions and healthcare organizations still find themselves […]

04.07.2022

UC

NWN Carousel Delivers Unified Communications to Texas Public Sector

In Texas and throughout the country, the pandemic has forced public agencies to rethink their approach to hybrid work. As the leading Cloud Communications Service Provider (CCSP), NWN Carousel enables state and local governments to fully realize the benefits of work from anywhere. Learn more in this Solution Brief.

03.18.2022

UC

Public Sector Innovation and Digital Transformation with NWN Carousel

NWN Carousel’s Public Sector professionals have 30 years of experience providing technology to State & Local agencies and Education markets. Our national contracts are easy to use and provide consistent delivery at a competitive price. Learn more about our Public Sector practice in this Solution Brief.

UC

NWN Carousel and Cisco Deliver the Future of Hybrid Work, Today

As a certified Cisco Gold partner, NWN Carousel services the technology needs of mission-critical state agencies, K-12 school districts, colleges and universities across the nation. In this Solution Brief, learn more about our Cisco UC capabilities in the Public Sector.

UC

NWN Carousel Integrated Cloud Communications Offerings Powered by Avaya for State and Local Government

As a Diamond Avaya Partner, NWN Carousel has broad experience helping state agencies, and their IT teams, design and deploy a range of Avaya platforms, including contact center, UC&C, networking, and cloud solutions. Learn more about our Avaya UC capabiliites for state and local government agencies.

UC

NWN Carousel + Microsoft for State and Local Government

NWN Carousel, a Microsoft Gold-Certified partner, has distinct competencies in both on-premise and cloud-based Microsoft implementations, upgrades, and migrations. In this Solution Brief, learn about our unique service ability to quickly deploy Teams Calling and vast consulting experience in the public sector.