Long the backbone of nearly every enterprise’s communication infrastructure, the traditional phone system just isn’t keeping up like it used to. The marketplace is changing, and companies need greater flexibility to respond—something on-premises, hardware-based solutions are challenged to do.
Because the new paradigm represents such a significant change for businesses, we created an eBook that explores the rapidly changing communications environment and where opportunities to leverage cloud technology can help solve traditional hardware challenges.
It’s important to acknowledge the drivers behind this evolution. Some of it’s internal—businesses expect to wield more control over costs, they want to deploy new technologies faster and with less disruption to their operations, and they need to be able to scale capacity up and down quickly to match changes in demand. Employees’ needs and expectations have also shifted. Mobility has become a huge driver and workers want the tools and functionality to remain productive whether they’re in the office or on the road.
Download this eBook and learn more about the benefits of switching to a cloud communications platform.
Outside influences are also at work here. Consumers expect greater convenience when contacting companies, whether they’re setting up an appointment with their doctor, looking for information about a charge on their credit card, signing up for college classes, buying tickets to a baseball game, or needing help setting up their new TV. That convenience may come in the form of technologies such as chat, text, and even video.
Companies that rely solely on on-premises hardware to power their communications systems may find it difficult to embrace the new technologies that can best move their business forward. They’re hesitant to separate themselves from past investments in equipment, leading them to try to fit updated features into a system that wasn’t designed for it. In other cases, the fear of wide-scale disruption prevents organizations from replacing their outdated systems with something more modern.
In businesses where traditional hardware continues to play a critical role, the challenges will only escalate as the marketplace matures. Hardware requires money to purchase. It takes additional funds to maintain and service. On-premises equipment also occupies valuable space to house. Scalability is expensive and difficult, forcing companies to decide between the benefits of additional capacity and the risk of paying for something they may need only on a cyclical basis.
Forward-looking businesses are taking a different path. They’re looking for modernization options that enable a truly agile approach, allowing them quickly deploy features and tools that suit their needs without being stuck with hardware that will require ongoing maintenance, administration, and upgrades.
The good news is that innovative technologies like Avaya’s OneCloud solutions are designed to meet tomorrow’s business communication needs. They’re scalable, cost effective, and future-proof.
If you’d like to explore the benefits of cloud-based UC systems, download our eBook today. It brings together strategies to help make your move to the cloud a success and we even created a roadmap to guide you through the migration process, so you know what to expect at every step of the way.