Contact Center

Contact Center

Modernize your Contact Center to Improve Customer Service

Kevin Basden VP Contact Center

Balancing Agent-Assist and Self-Serve in the Contact Center Our Contact Center practice is excited to continue last year’s success by solving the business challenges of hybrid work and distributed agent teams. NWN Carousel recently partnered with Five9 to assist a large insurance company in their migration to a cloud contact center. The customer described the […]

02.10.2022

AI

Contact Center

AI Enriches CX and Contact Center Operations

Dustin Gordon Product Marketing Manager | Intelepeer

Here’s a fun fact: by 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflow automation to guide them to resolution (Nemertes Research). Are you ready for this shift to digital interactions? It’s clear your customers are ready and willing to use digital self-service options. Here’s another fun fact: more than 60% of […]

11.20.2020