Contact Center

Unified Communication and Collaboration for the Modern Business

A new survey from ESG* and NWN Carousel sponsored by Cisco finds that the immense collaboration surge — driven by an increase in remote and hybrid work environments — has pushed companies to centralize workflows, efficiently manage projects, and facilitate real-time interaction between employees. Yet many of these platforms still lack the ability to integrate with […]


education, school, safety


NWN Carousel to Deliver Safer, More Secure Student Experiences with New Technology Bundle for School Districts and Municipalities

As seen on Business Wire Boston, MA, September 22, 2022 – NWN Carousel, the leading Cloud Communications Service Provider, launched a new Public Safety Education Bundle that will help alert building security and staff along with public safety personnel to emergencies. The Public Safety Education Bundle integrates NWN Carousel’s regulatory compliance solution for 911, called 911inform, […]


Public Safety

Public Safety

Digital Transformation in Public Safety

Modern public safety operations require secure, continuous connectivity with access to mission-critical applications for every emergency.   Whether you’re ready for cloud transformation or wish to keep your communications on-premise, our Public Safety experts will help streamline your workflow and operations for dispatch, field response and reporting, and records management functions.  Our Public Safety Practice solutions […]



Transform Your Hybrid Work Experience

NWN’s UCaaS Offering Powered By RingCentral Digital transformation, the demand for hybrid working environments, and increased competition across industries have accelerated organizations’ move to the cloud. As the leading integrated cloud communications service provider and your trusted advisor, NWN Carousel brings order out of chaos, allowing organizations to fully realize the benefits of frictionless collaboration. […]



Microsoft Teams Direct Routing as a Service

Learn more about NWN Carousel’s advanced specializations in Teams Calling, Teams Meetings and Meeting Rooms, and Change Management and Adoption. We offer vast consulting experience, with over 3 Million seats migrated to the cloud. Based on our extensive design, implementation, migration experience, certifications, proven and repeatable project methodology, and project management approach, NWN Carousel is […]


Microsoft Partner of the Year - Teams, Calling, Devices


NWN Carousel’s Microsoft Solutions

Learn more about NWN Carousel’s extensive experience in both on premise and cloud based Microsoft implementations and our deep experience in the collaboration space. Our team of technical specialists have decades of experience dating back to OCS. In addition, NWN Carousel’s vast experience in telephony, video, and networking, will ensure success of any migration to […]

contact center, agent


NWN Carousel – Five9 Contact Center Solution

Connect with your customers through digital-first omnichannel experiences Key Insights: Deliver extraordinary digital-first omnichannel customer journeys across all digital channels Deliver interactions to agents the way your business wants Improve agent productivity and service consistency Connect customers with the best agent with NLP assist Get actionable insights to improve your omnichannel service Easily add new […]


The World is My Workplace


Thanks to Hybrid Work, The World is My Workplace

Let’s talk about work-life balance. Those of you who have families that live close by and can count on for help with chores, errands, and the occasional baby-sitting – you are lucky. As someone who emigrated to the US, my family resides in India. We’ve made the trip back to India on many occasions, but […]


Office Hybrid Worker

IT Outsourcing

Decoding ARPA’s Technology Modernization Opportunities

The American Rescue Plan Act (ARPA) With $1.9 trillion made available to organizations across the country spanning every industry, the American Rescue Plan Act of 2021 or ARPA, provides organizations with funding needed to modernize their technology environments. Despite the potential benefits and opportunities, interested government agencies, education institutions and healthcare organizations still find themselves […]



NWN Carousel awarded DIR TEX-AN 2021 Voice and Data Services Contract

Modernized, Integrated, Secure, Simplified NWN Carousel, the leading cloud communications services provider, has been awarded Voice and Data Services on the Texas Department of Information (DIR) TEX-2021 Contract. NWN can now provide Texas public sector organizations integrated Unified Communications as a Service (UCaaS), carrier services, visual collaboration and connectivity powered by our Experience Management Platform […]