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NWN Carousel – Five9 Contact Center Solution
Connect with your customers through digital-first omnichannel experiences Key Insights:
07.01.2022
Thanks to Hybrid Work, The World is My Workplace
Let’s talk about work-life balance. Those of you who have families that live close by and can count on for help with chores, errands, and the occasional baby-sitting – you are lucky. As someone who emigrated to the US, my family resides in India. We’ve made the trip back to India on many occasions, but […]
06.22.2022
Long before corporations had a remote-first policy, I saw an opportunity to ditch my commute and go virtual
My perspective on the benefits of flexible work including reduced stress, improved productivity, and higher job satisfaction If a “Hahvid” business professor predicts it, something tells us we should listen. Prithwiraj Choudhury who specializes in the future of work studying companies that went 100% remote years before the pandemic says in 10 years “remote work” will […]
06.14.2022
News
NWN Carousel Powers Blue Cross & Blue Shield of Rhode Island’s New Cloud Contact Center Resulting in Dramatic Improvement in Member and Agent Satisfaction
As seen on Business Wire Boston, MA, June 8, 2022 — NWN Carousel, the leading integrated Cloud Communications Service Provider, today announced Blue Cross & Blue Shield of Rhode Island (BCBSRI) has successfully deployed the company’s cloud-based contact center solution delivering a simplified customer experience that provides effective engagement, convenience, cost efficiencies and improved agent […]
06.08.2022
News
CRN Recognizes NWN Carousel in the Top 10% of the 2022 Solution Provider 500 List
As seen on Business Wire Boston, MA, June 1, 2022 — NWN Carousel, the leading integrated cloud communications service provider, today announced that CRN®, a brand of The Channel Company, has once again named the company to its 2022 Solution Provider 500 list for the 11th consecutive year. NWN Carousel was honored as #53 on […]
06.01.2022
News
NWN Carousel Named to Boston Business Journal’s 100 Largest Private Companies in Massachusetts at #25 and to 2022 Fast 50 Companies at #40
As seen on Business Wire Boston, MA – May 23, 2022 – The Boston Business Journal has named, NWN Carousel, the leading cloud-based communications provider based in Massachusetts, to the #40 spot on 2022 Fast 50 List which represents the 50 fastest growing private companies and #25 on their list of the 100 Largest Private […]
05.23.2022
News
Ernst & Young Announces NWN Carousel’s CEO Jim Sullivan as an Entrepreneur of The Year® 2022 Award Finalist
As seen on Business Wire Boston, May 9, 2022 – Ernst & Young LLP (EY US) announced that NWN Carousel’s President & CEO, Jim Sullivan was named an Entrepreneur of The Year® 2022 New England Award finalist. Entrepreneur of The Year is one of the preeminent competitive business awards for entrepreneurs and leaders of high-growth […]
05.09.2022
News
NWN Carousel Powers Innovation at Oral Roberts University Graduation
As seen on BusinessWire May 03, 2022 BOSTON–(BUSINESS WIRE)–NWN Carousel, the leading cloud-based communications provider based in Massachusetts, has partnered successfully with Oral Roberts University over the past 7-years (ORU) to harness the power of a smart-digital campus including the capability of the Metaverse. This ongoing design has led to the success of delivering diplomas […]
05.04.2022
News
Partners bring hybrid workplace technology to market
As seen on TechTarget By John Moore, Industry Editor IT service providers and product vendors are rolling out hybrid workplace technology for customers balancing the needs of remote workers and back-to-the-office employees. NWN Carousel, a cloud communications service provider, last week launched two services for home workers and in-office collaboration rooms. The company, based in Waltham, […]
04.21.2022
IT Outsourcing
Decoding ARPA’s Technology Modernization Opportunities
The American Rescue Plan Act (ARPA) With $1.9 trillion made available to organizations across the country spanning every industry, the American Rescue Plan Act of 2021 or ARPA, provides organizations with funding needed to modernize their technology environments. Despite the potential benefits and opportunities, interested government agencies, education institutions and healthcare organizations still find themselves […]
04.07.2022